SHIPPING INFO

Shipments of liquids or particularly heavy or bulky products

in the case of orders regarding liquid products (mineral water, hydrogen peroxide, milk, physiological solution, etc.) or particularly heavy or bulky products such as diapers, which therefore require the shipment of multiple packages, Sanopharma reserves the right to call the user at the address indicated at the time of the order - or to write to the email address indicated - to notify any adjustments in shipping costs for extra packages.

Delivery methods and times

Sanopharma ships via express courier, which has always offered a fast and guaranteed service.
The average processing times are 2-3 working days, but delivery times may vary due to force majeure such as weather conditions and strikes.
Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays, by delivering the products to the address specified at the time of the order.
It is very important, during the purchase phase, to indicate a valid email address, so as to allow the courier to communicate that he has taken charge of the shipment and thus optimize delivery methods.
Shipping cost
Sanopharma applies the following shipping costs valid only for Italy:
Express courier

• For amounts up to €60.00: € 5
• For amounts over €60.00: Free

For Sicily, Sardinia and the Minor Islands the following rates apply:
Express courier

• For amounts up to €60.00: €7
• For amounts over €60.00: €2

Shipping to Europe

Sanopharma ships throughout Europe at a cost of 20 euro . The enabled countries are the following:

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Latvia
• Lithuania
• Luxembourg
• Malta
• Holland
• northern Ireland
• Poland
• Portugal
• Romania
• Scotland
• Slovakia
• Slovenia
• Spain
• Sweden

Furthermore, shipping costs to Great Britain are 32 euros .

Payment methods and terms

• Advance bank transfer
  At the same time as the automatic email confirming receipt of the order, we will send the details for the bank transfer to be made before the goods depart.
• Credit card
  This payment method allows you to use your credit card to purchase in complete safety.
  When confirming your order, simply select the payment option "Credit Card" or "Paypal". To be directly transferred to the PAYPAL site, then select the "Don't have a Paypal account?" link.
  The accepted credit cards are: all VISA AND MASTERCARD, AMERICAN EXPRESS, DISCOVER AND AURA CARD circuit cards.
  Payments via POSTEPAY, all rechargeable cards operating within the VISA ELECTRON circuit and PAYPAL rechargeable cards are also accepted.
  At no time during the purchase procedure are we able to know the information relating to the buyer's credit card or other methods chosen within the PayPal wallet.
  Any refunds will be made with the same payment method with which the purchase was made.
• Paypal
  Paypal is another absolutely secure online payment method that will allow you to pay for your order by accessing your account directly. The data relating to your account and your credit card will be managed directly by Paypal, which will simply provide us with a communication via email after the payment has been made. When confirming your order, simply select the "Credit card or Paypal" payment option to be directly transferred to the PAYPAL site, then enter your email and password to access your Paypal account and complete the order. payment.
• Mark
  Payment takes place upon delivery of the goods only by cash.
  The cash on delivery includes a cost contribution for the management of the collection by the courier.

Return of goods and right of withdrawal
If the Customer is a "consumer" (i.e. a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out), he has the right, pursuant to and for the purposes of Legislative Decree 206/ 2005 updated by the Consumer Code in implementation of Directive 2011/83/EU on consumer rights in force since 14 June 2014, to withdraw from the Sales Contracts within 14 days from the date of receipt of the Products covered by the Sales Contracts. The right of withdrawal must be exercised by the Customer by sending Sanopharma a written communication, by e-mail to the address indicated on the Contact page, containing:
- the expression of desire to exercise the right of withdrawal;
- the indication of the order number that gave rise to the Sales Contract from which you intend to withdraw.
In case of exercise by the Customer of the right of withdrawal:
- the Customer must return the Products within 14 days from the date of the withdrawal notice;
- all costs related to the return of the Products are entirely borne by the Customers;
- Sanopharma undertakes to refund the Price as quickly as possible, and in any case within 14 days from the date of receipt of the notice of withdrawal provided that:
- the products have been returned and are intact;
- the original packaging/packaging of the products is also returned and it is intact;
- any accessories are also returned and are intact;
- the products have not been used in a manner other than that necessary to establish their nature, characteristics and functioning;
- Sanopharma will communicate to the Customer the methods for reimbursement of the price and may, for this purpose, ask the Customer for his/her bank details (IBAN and account holder).

Information to protect privacy
Farmacia Internazionale Snc, pursuant to Legislative Decree no. 196 of 30 June 2003 containing provisions on "Protection of persons and other subjects with respect to the processing of personal data", informs you of the following:
The data provided by you (hereinafter the "Data") in the specific sections of the Site may be collected, recorded, organised, stored, processed, modified, selected, extracted, compared, used, interconnected, blocked, communicated, disseminated. , cancellation and destruction ("the Processing"), in compliance with the Law and confidentiality obligations.
The Data will be processed for the purposes indicated below, also connected and instrumental to the activity of Farmacia Internazionale Snc, in particular: accounting, fiscal, commercial and administrative activities.
Any marketing, promotional activities, sending of advertising and information material, direct sales or placement of products or services will be carried out only if explicitly indicated in the registration form.
In relation to the indicated purposes, the Data Processing will take place through IT and/or telematic tools, or on paper, and in any case using suitable tools to guarantee its security and confidentiality.
The company responsible for data processing is Farmacia Internazionale Snc - Piazza della Repubblica 23/R -50123 Florence (FI).
The Data may be communicated, for the processing purposes listed above, to natural or legal persons, entities or consortia, appointed by Sano SRLS to provide processing, instrumental or support services to those of Sano SRLS, in particular: companies that perform services IT, accounting, commercial, management, insurance, banking and financial, experts, consultants, lawyers, associative bodies, public administrations, universities and research centres.
They may also be communicated to companies controlled and/or connected, even indirectly, to Sano SRLS. A detailed list of the subjects to whom the data can be communicated is available at the Sano SRLS offices. The Data may be transferred abroad.
Sano SRLS also informs you that, in relation to the aforementioned Processing, you will be able to exercise the rights provided by law, including, in particular, the right to know your registered personal data, obtain its updating, rectification or integration, oppose illegitimate data processing or data processing carried out for the purposes of commercial information, sending of advertising material, direct sales, interactive commercial communication.
Part of these changes can be made through this same online registration form. For changes not permitted online you can contact Sano SRLS - Via Trieste 1/3D -35121 Padova (PD).

Social data
Sano SRLS - Via Trieste 1/3D -35121 Padua (PD) - VAT number 05323790286 - CCIAA Padua N. 459847 - Tel. 0550107814 - Fax - email info@farmasave.it