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Pre Sale Questions
Dear Customer, to place the order you need to register on the site, log in, add the products to the cart and click on "Buy". Best regards, Sanopharma.it
Dear Customer, you can check the shipment tracking in the section dedicated to your orders We remind you that the carrier will load the morning shipments in the late afternoon and therefore all shipments notified after 2pm may be visible the following afternoon Please do not send any further requests in this regard if your order is shipped in the aforementioned fulfillment window. Best regards, Sanopharma.it
Dear Customer, for administrative and logistical reasons it is not possible to add other products to an order already placed. It is therefore necessary to make a new one. Best regards, Sanopharma.it
Dear Customer, for the preparation and processing of orders paid by bank transfer, we must receive confirmation from the bank, as indicated in the email sent to you during the purchase phase; usually takes place within 48-72 working hours. As soon as the notification is received from the bank we will proceed with the preparation and processing of the order, which will take place between 2-5 working days (Saturday and Sunday holidays). In the future, if there is a need for faster delivery, we recommend credit card or Paypal as a payment method. Please do not send any further requests in this regard if your order falls within the aforementioned fulfillment window. Best regards, Sanopharme.it
Dear Customer, after sending the package you will receive the purchase receipt attached to the confirmation email specifying how much you can deduct for compliant products. If you need an invoice when ordering, please report it by flagging the appropriate box and entering your VAT number. Best regards, Sanopharma.it
Dear Customer, We cannot know precisely which specific package will be placed in the warehouse in your package, but we assure you that the expiration dates of our products are always the longest on the market. If the offer is on products with a short expiry date, it will always be appropriately indicated. Best regards, Sanopharma.it
Dear Customer, If none of the previous answers solve your problem, you can contact us via the request form or at the telephone number indicated on the contact us page. Requests whose response is already contained on this page will not be taken into consideration. Best regards, Sanopharma.it